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Tettra Help Docs

Users and Permissions Overview


Roles determine what you and your teammates can see and edit in Tettra. Admin roles that are designed for people responsible for managing accounts and billing. And there are also other more limited roles for team members and guests.


All user types (regardless of role) will be considered in your account's overall user count for billing.


Types of roles

Admins overview

  • This role is for your core group of Tettra champions--the managers of your Tettra account.
  • Admins can do everything in your Tettra Account. 
  • They have full account access to manage content, users, permissions, billing, and run export.

Editors overview

  • This role is for your managers and content owners--anyone you want to rearrange and organize categories, invite new users, and access team settings.
  • Editors can do almost everything that Admins can do, but cannot edit the subscription, can't remove users, can't edit the team home, can't delete others' questions, can't export all page content, and can't access usage analytics reports.
  • Editors can view but not edit billing information, and invite new users.

Contributors overview

  • This role is for your subject-matter experts. They can create and edit content and move pages, but cannot create, update, move, or pin categories or subcategories.
  • Contributors can create and edit pages, but not categories--so they can't change the organizational structure of your content.
  • Unlike editors, contributors cannot view all users or invite new users, or view billing and subscription information.

Read-only users overview

  • This role is for your viewers and front-line employees.
  • Read-only users can view other users, search and view pages, thank page creators (šŸ™šŸ¼), and use the questions and page requests features.
  • Access to read pages, ask questions, make requests, and create comments

Guests overview

  • This role is for your contractors, partners, or part-time employees.
  • A guest is essentially a contributor who is limited to only the categories you choose. 
  • Unlike the contributor role, the guest cannot create or update templates.

The Guest and Read-Only User Roles are only available on our paid Scaling and Professional plans. Learn more about our plans here.


Permissions

In Tettra, each user has a role that dictates their level of access to Tettra's features. The table below details the specific permissions for each user type.

Managing users

Admins

Editors

Contributors

Read-only


Guests

View users

āœ”

āœ”

āœ”

āœ”


Invite users


āœ”

āœ”







Grant the Guest user access to specific categories

āœ”

āœ”




Add users in bulk

āœ”

āœ”




Change user types

āœ”





Add users in bulk


āœ”

āœ”




Deactivate users


āœ”






Modify deactivated users


āœ”





Set a default user role for new users


āœ”





Reactivate users


āœ”





Managing categories & pages

Admins

Editors

Contributors

Read-only

Guests

Create pages

āœ”

āœ”

āœ”



āœ”


View pages

āœ”

āœ”

āœ”

āœ”

āœ”

Edit pages

āœ”

āœ”

āœ”


āœ”

Search all pages

āœ”

āœ”

āœ”

āœ”

āœ”

Bookmark pages & categories

āœ”

āœ”

āœ”

āœ”

āœ”

Create page requests


āœ”

āœ”

āœ”

āœ”

āœ”

Change page viewing and category permissions

āœ”

āœ”





Transfer content ownership


āœ”

āœ”

āœ”



See page viewers


āœ”

āœ”

āœ”

āœ”

āœ”

Share a draft with a user


āœ”

āœ”




Delete a user from a draft


āœ”

āœ”




Update a page owner


āœ”

āœ”




Restrict page edits


āœ”

āœ”







Share a page with a link


āœ”

āœ”

āœ”


āœ”

Use the Slack shortcut to search inside channels and DMs


āœ”



āœ”


Comment on pages


āœ”

āœ”

āœ”

āœ”

āœ”

React to pages


āœ”

āœ”

āœ”

āœ”

āœ”

Ask questions

āœ”

āœ”

āœ”

āœ”

āœ”

Comment on/Answer questions


āœ”

āœ”


āœ”

āœ”

āœ”

Use templates


āœ”

āœ”

āœ”



Access version history


āœ”

āœ”




Verify pages


āœ”

āœ”

āœ”



Pin, move, or archive pages

āœ”

āœ”

āœ”



āœ”

Pin pages to Team Home


āœ”





Suggest page edits for approval





āœ”