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Tettra Help Docs

Users and Permissions Overview


Roles determine what you and your teammates can see and edit in Tettra. Admin roles that are designed for people responsible for managing accounts and billing. And there are also other more limited roles for team members and guests.


Here's a quick way to understand roles in Tettra:

  • Admins can edit billing information and remove users, along with all other permissions.
  • Editors can create and delete categories and invite new users, and have all other permissions.
  • Contributors and Guests can edit and update pages and do everything Read-Only users can do, but Guests have access to only some categories.
  • Read-Only users can read pages, comment on them, and ask questions.


All user types (regardless of role) will be considered in your account's overall user count for billing.


Types of roles

Admins overview

  • This role is for your core group of Tettra champions--the managers of your Tettra account.
  • Admins can do everything in your Tettra Account. 
  • They have full account access to manage content, users, permissions, billing, and run export.

Editors overview

  • This role is for your managers and content owners--anyone you want to organize categories, invite new users, and access team settings.
  • Editors can create, delete, move, and reorganize content within categories.
  • Editors can do almost everything that Admins can do, but cannot edit the subscription, can't remove users, can't edit the team home, can't delete others' questions, can't export all page content, and can't access usage analytics reports.
  • Editors can view but not edit billing information, and invite new users.

Contributors overview

  • This role is for your subject-matter experts. They can create and edit content and move pages, but cannot create, update, move, or pin categories or subcategories.
  • Contributors can create and edit pages, but not categories--so they can't change the organizational structure of your content.
  • Unlike editors, contributors cannot view all users or invite new users, or view billing and subscription information.

Read-only users overview

  • This role is for your viewers and front-line employees.
  • Read-only users can view other users, search and view pages, thank page creators (🙏🏼), and use the questions and page requests features.
  • Access to read pages, ask questions, make requests, and create comments

Guests overview

  • This role is for your contractors, partners, or part-time employees.
  • A guest is essentially a contributor who is limited to only the categories you choose. 
  • Unlike the contributor role, the guest cannot create or update templates.

The Guest and Read-Only User Roles are only available on our paid Scaling and Professional plans. Learn more about our plans here.


Permissions

In Tettra, each user has a role that dictates their level of access to Tettra's features. The table below details the specific permissions for each user type.

Managing users

Admins

Editors

Contributors

Read-only


Guests

View users


Invite users








Grant the Guest user access to specific categories




Add users in bulk




Change user types





Add users in bulk





Deactivate users







Modify deactivated users






Set a default user role for new users






Reactivate users






Managing categories & pages

Admins

Editors

Contributors

Read-only

Guests

Create pages




View pages

Edit pages


Search all pages

Bookmark pages & categories

Create page requests


Change page viewing and category permissions





Transfer content ownership




See page viewers


Share a draft with a user





Delete a user from a draft





Update a page owner





Restrict page edits








Share a page with a link



Use the Slack shortcut to search inside channels and DMs





Comment on pages


React to pages


Ask questions

Comment on/Answer questions



Use templates




Access version history





Verify pages




Pin, move, or archive pages



Pin pages to Team Home






Suggest page edits for approval