How to ask questions in the Tettra web app

Overview

You can ask questions in Tettra and assign them to your team's subject matter expert in two basic steps.

  • Anyone on your team with a Tettra account login can ask questions, including Read-only users.
  • When a question is asked in a category that is attached to a Slack Channel, a notification for the question will be sent into Slack. Learn more about adding Slack notifications here.

Process

Step 1. Click the add icon in the upper right corner of the screen to toggle the dropdown menu. Select Ask a question.

Step 2. Fill out the Ask a question form with the question, additional details, category or subcategory, and the subject matter expert who can answer your question. You can choose more than one subject matter expert and both assignee's will be notified depending on their notification preferences.

If you don't have a specific teammate or subject matter expert in mind but have identified the category of the question, you should choose the CATEGORY OWNER. That person will direct your question to the subject matter expert or answer it themselves. A notification will be sent to the assigned person via Slack or email (depending on their personal notification preferences).

Once you are all done, click Create question.

Related