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Tettra Help Docs

  • Category IconGetting Started
  • Category IconUsing Tettra
  • Category IconKai AI Features
  • Category IconIntegrations
  • Category IconUsers & Permissions
  • Category IconAccount Management
  • Category IconBilling & Payments
    • About the Basic Plan User Limit
    • Billing Permissions
    • Does Tettra have an affiliate program?
    • How to cancel your subscription
    • How to update your subscription plan or billing cycle
    • How to update your team's billing email, billing address, and payment method
    • How to upgrade your subscription
    • What is the difference between the Basic and Scaling plans?
    • Where can I find the billing page and invoices?
  • Category IconSecurity

What is the difference between the Basic and Scaling plans?

For small teams or those just getting started, our lower-cost Basic plan may be the best option. However, upgrading to a Scaling plan unlocks our best features that make it simple to manage your knowledge:


AI Features

  • Automatic question-answering from Kai, our AI bot, based on your content
  • Tag and FAQ generation for your Tettra pages
  • Improved search powered by Kai!


Advanced Page and Category Permissions

  • Additional user roles: Guest Users and Read-Only Users have limited permissions. They're ideal for contractors, clients, new employees, or anyone whose access to your knowledge base should be limited.
  • Page locking allows you to prevent changes to a page in Tettra, limiting edit access to only the owner of the page and admins.
  • With User Groups, you can keep a category private to only a certain group.
  • Speaking of private categories, those Invite-only Categories allow you to keep some categories private to select users or groups.


Advanced Collaboration Features

  • Verified content - reminders to keep content up-to-date
  • Stale pages reports
  • Unowned pages reports


These three features and the Public Content Report are all rolled into one location in Tettra: your Knowledge Management dashboard. That page makes it easy to keep your knowledge base accurate.


Public content

Public categories allow anyone on the internet to view every page in a category. 

Page link sharing gives anyone access to just one page in your Tettra workspace.


Public categories and pages are great options for when you want to share information widely, to people who aren't users in your Tettra space.


Data Analytics

How many pages did your team view? How fresh or stale are your pages? Which pages are more popular than others? Account analytics answers all this and more--you'll receive a monthly email with your data for the previous month, or pull it any time from your Team settings page.


API Access

Tettra's API allows you to create new pages and page requests, search your Tettra pages, and ask questions.


Related:

  • For a more comprehensive overview, see our Pricing page.
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