Troubleshoot Slash Command on Slack
The Tettra slash command isn't working correctly. For example, the
/tettra option does not show up in your Slack app.
You can fix the Tettra slash command by resetting your Slack app permissions. Below is a step by step guide:
Step 1: Settings & administration
When you're on your Slack Workspace, click on the Workspace name on the top left. Click Settings & administration and on the menu that will appear, click Manage apps.
Step 2: Tettra Wiki
This will take you to the Slack app directory. Search tettra and then click Tettra Wiki.
Step 3: Configuration
Once you'd redirected to the Tettra app page, click Configuration.
Step 4: Remove app
On the Configuration tab, scroll to the bottom and click Remove App. A confirmation pop-up will appear. Click Remove App again.
Step 5: Team integrations
Go to your Tettra account and click your team's name to access Team integrations.
Step 6: Reconnect
Once you click Team integrations, you should see Slack's integration status. Click RECONNECT.
Step 7: Allow
This will redirect you to the permissions confirmation page. Click Allow.
Step 8: Refresh
Refresh Slack on your browser or restart your Slack app if you're using the app.