Troubleshoot Slash Command on Slack
The Tettra slash command isn't working correctly. For example, the /tettra
option does not show up in your Slack app.
You can fix the Tettra slash command by resetting your Slack app permissions. Below is a step by step guide:
Step 1: Settings & administration
When you're on your Slack Workspace, click on the Workspace name on the top left. Click Tools & ettings and on the menu that will appear, click Manage apps.
![956CXEH11LHQlv9o0WCwtUo4QucWtVraenoFR3NU.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/956CXEH11LHQlv9o0WCwtUo4QucWtVraenoFR3NU.png)
Step 2: Tettra Wiki
This will take you to the Slack app directory. Look for and then click on Tettra Wiki.
![ZxcsmRd1FHrduqWzEC0uv22O9KM1mwvFY38KzjBe.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/ZxcsmRd1FHrduqWzEC0uv22O9KM1mwvFY38KzjBe.png)
Step 3: Configuration
Click on App Details:
![F7oqUpiviHBXm3aYSzfyRjIYFvxmN5R8SeWb9mRa.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/F7oqUpiviHBXm3aYSzfyRjIYFvxmN5R8SeWb9mRa.png)
Once you'd redirected to the Tettra app page, click Configuration.
![CBeBeZ8G2xnaBHl40IDFt4rr3sCjmOo8QcvSZNCB.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/CBeBeZ8G2xnaBHl40IDFt4rr3sCjmOo8QcvSZNCB.png)
Step 4: Remove app
On the Configuration tab, scroll to the bottom and click Remove App.
![HNYNiUwyRfImU8a1F5S5N8XTCRl9FhtUuLhgmzId.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/HNYNiUwyRfImU8a1F5S5N8XTCRl9FhtUuLhgmzId.png)
A confirmation pop-up will appear. Click Remove App again.
![CEyiXvbN7oF3WAIwi2ovEjKyL3tF2tFPkzGF7MAN.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/CEyiXvbN7oF3WAIwi2ovEjKyL3tF2tFPkzGF7MAN.png)
Step 5: Reconnect Slack
- Click your team's name at the top left of the page, choose Team Settings.
- Click Team integrations and then Slack
![Ty9tNcIvPovTZTbWrkyxqx2FhCEeiDGd0JaZZv1t.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/Ty9tNcIvPovTZTbWrkyxqx2FhCEeiDGd0JaZZv1t.png)
- Click Connect your Slack Workspace.
![Q3DQJIhO5jUCmElBY2M0rjntu2FG3fs3beak53np.png](https://tettra-staging.s3.us-west-2.amazonaws.com/469c1de6cda254ef32837c7fe7788062fb811df0/308878b24d5287ad2f12b33b8906969266855846/a9f1098c5bd38373cc6f674d7457e76d893d5607/c892d81733c9fb8d5b5b92c2dd86bbf58e3fc452/Q3DQJIhO5jUCmElBY2M0rjntu2FG3fs3beak53np.png)
Step 6: Allow
This will redirect you to the permissions confirmation page. Click Allow.
![Ja8PnA3wTATtZ2cFJoNvDz87XZvfkPxkLsUh5ZlJ.png](https://tettra-staging.s3.us-west-2.amazonaws.com/e6a3bb5fe35e561dc6df46f32b85a124/1a8a5ef0a226cb4015308a8adf270437/20993de870e0114a29c4be3f8daa2907/222e5dcb6f43dd35c8ba40a18331fa14/Ja8PnA3wTATtZ2cFJoNvDz87XZvfkPxkLsUh5ZlJ.png)
Step 7: Refresh
Refresh Slack on your browser or restart your Slack app if you're using the app.