Troubleshoot slash command on Slack

Issue

The Tettra slash command isn't working correctly. For example, the /tettra option does not show up in your Slack app.

How to fix it

You can fix the Tettra slash command by resetting your Slack app permissions. Below is a step by step guide:

Step 1. When you're on your Slack Workspace, click on the Workspace name on the top left. Click Settings & administration and on the menu that will appear, click Manage apps

Step 2. This will take you to the Slack app directory. Search tettra and then click Tettra Wiki.

Step 3. Once you'd redirected to the Tettra app page, click Configuration

Step 4. On the Configuration tab, scroll to the bottom and click Remove App. A confirmation pop-up will appear. Click Remove App again.

Step 5. Go to your Tettra account and click your team's name to access Team integrations.

Step 6. Once you click Team integrations, you should see Slack's integration status. Click RECONNECT.

Step 7. This will redirect you to the permissions confirmation page. Click Allow.

Step 8. Refresh Slack on your browser or restart your Slack app if you're using the app.

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