site logo

Tettra Help Docs

Troubleshooting Google Authorization Error

When you first create a team or log in to a Tettra account with Google, you might run into a Google Authorization Error

 

lWb2KitYPSk2sYo54cjS375Fb2zK47Z5e89JEadO.png


This issue can be resolved by an admin in your Google Workspace.


Step 1. Google Admin

Go to Google Admin and click the menu icon to see the dropdown.

 

H7RsTruwQ62aEqalUPpEFfqQZUgE0xY6Yfq6DHC8.png


Select Security and then API controls.

 

8IGi6gqbp3BcWjmMusp6iVl4wAxQZ1sIUahYR3Kv.png

 

Step 2. API Controls

In the API controls page, click MANAGE GOOGLE SERVICES.

 

KsiPRV0JlEPo78d8NWNnrXwVZXmhdIINnuyjLkKp.png

Step 3. Set permissions

Once redirected to the App Access Control page, make sure that the permissions for Admin and Drive are set to Unrestricted.

 

xQiljALgVQTyZVebsN0ULBjxN5xQtsBzNHuT1p3M.png


If this doesn't resolve the issue, reach out to us in our support inbox or email team@tettra.co and we'll help troubleshoot the next steps.