Troubleshoot Google Groups issues

There are a few common errors you may encounter while setting up or using the Google Groups integration. Here are a few troubleshooting steps to help in each situation.

"This feature requires a connected Google Workspace account"

If you see this message on the User groups page in your account settings, follow these steps:

Step 1. Click Connect Google Workspace

Step 2. Go to Team integrations to complete your setup.



"Permissions error: please contact your Google Workspace admin"

 If you see this message, follow these steps:


Step 1. Go to My Settings and then to My Integrations and connect your own Google account.

Step 2. Make sure you're connecting the account that matches the connected Google Workspace domain.

If you've already confirmed this or received a different error message, please reach out to us and include a screenshot of the error.



Tettra shows fewer members in a group than the same group in Google

Step 1. Make sure all members of the Google Group are users in Tettra.

We will only display members of a Google Group that have joined your Tettra account. If you're seeing a discrepancy in the user count between the two tools, this is most likely the culprit.

Step 2. Go to User groups and click SYNC GROUPS

Tettra doesn't automatically sync with Google Groups at this time. If you've added or deleted users from a Google Group, you'll need to resync the integration to make sure the group is up to date in Tettra.